Welcome to Luxe Mobile IV ("Luxe," "we," "our," or "us"), a physician-led provider of mobile intravenous (IV) therapy services, in-home medical services, and telehealth consultations. We are committed to delivering hospital-grade care directly to your home, office, hotel, or wherever you may need us. Our mission is to enhance your health and well-being in the most convenient way possible.
Our services include, but are not limited to, mobile IV therapy, vitamin and wellness infusions, intramuscular injections, in-home medical consultations, telehealth services facilitated through digital platforms, and membership or subscription plans. Our licensed healthcare providers may also prescribe medication based on the needs of the patient, following an appropriate consultation with a licensed provider.
This legal policy applies to all users of our website, services, and platforms. By accessing or using our website or services, you are acknowledging that you have read, understood, and agree to be legally bound by these terms. These terms govern your access to and use of our services, and constitute a binding legal agreement between you and Luxe Mobile IV.
Please read this policy carefully before using our website or services. If you do not agree with these terms, you are not permitted to use our website or services.
The use of our services is not intended for individuals under the age of 18. By using our services, you represent and warrant that you are at least 18 years old and are fully able and competent to enter into the terms, conditions, obligations, representations, and warranties set forth in this policy. Services for minors may be available only where permitted by law and with the consent and presence of a parent or legal guardian.
Access to and use of the services provided by Luxe Mobile IV is intended for individuals who are at least 18 years of age. If you are under the age of 18, you are not permitted to use our services except as expressly described in Section 1. By accessing or using our services, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements.
Our services are currently available to residents of and visitors to our service areas in the states of Texas, Colorado, Tennessee, and Illinois, including the following metropolitan areas and their surrounding communities:
Service areas may be added, changed, or discontinued at any time at our sole discretion. Users residing outside of our service areas are advised to refrain from using our services unless expressly stated otherwise by Luxe Mobile IV or Luxe Mobile IV International. By using our services, you represent and warrant that you are located in an area where our services are legally provided at the time services are rendered.
In addition, users are required to provide accurate and up-to-date personal and health information. Any use of our services based on false, incomplete, or outdated information is strictly prohibited and may result in immediate termination of services and/or legal action.
At Luxe Mobile IV, we respect your privacy and are committed to protecting your personal information. Our full Privacy Policy — which describes how we collect, use, disclose, store, and protect your information, including our use of cookies, analytics and advertising tags, and SMS/text messaging — is available at www.luxemobileiv.com/luxe-mobile-iv-privacy-policy.html and is incorporated into this policy by reference.
In summary:
The following terms and conditions (the "Terms") govern all use of our website and all content, services, and products available at or through the website.
By using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
You are responsible for all activity on your account, including all purchases made by you or anyone you allow to use your account. You agree to use our website and services for lawful purposes only.
You agree not to use our website or services in any way that:
We may terminate or suspend your access to our services at any time, without prior notice, for any reason, including, without limitation, if we believe that you have violated these Terms.
Our services are provided "as is" without warranty of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
To the fullest extent permitted by law, in no event will Luxe Mobile IV be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of or inability to use our services.
We may modify these Terms at any time by posting a revised version on our website. The revised Terms will become effective immediately upon posting.
At Luxe Mobile IV, we are dedicated to providing high-quality healthcare services tailored to meet your individual needs across each of our service areas. Our services include, but are not limited to, the following:
Our mobile IV therapy services are designed to deliver fluids, vitamins, minerals, medications, and other essential nutrients directly into your bloodstream. Our offerings include hydration and recovery drips, vitamin and wellness infusions, immunity support, NAD+ therapy, beauty-focused infusions, weight-management support therapies, and intramuscular injections. Our team of licensed healthcare professionals will administer these treatments in the comfort of your chosen location, such as your home, office, or hotel.
We offer both in-home and telehealth consultations to provide healthcare services that fit your lifestyle. Our team of licensed providers can evaluate your health, provide treatment plans, and prescribe medication as needed. Our telehealth services allow you to receive medical consultations from the comfort of your home through secure communication platforms, providing convenient access to medical care without the need for travel or waiting rooms.
Based on the results of your consultation, our healthcare professionals may prescribe medication to address your healthcare needs, where clinically appropriate and permitted by the laws of the state in which you are located.
We may offer membership or subscription plans that provide recurring services or preferred pricing. The specific terms, billing frequency, and cancellation conditions of any membership or subscription will be disclosed at the time of purchase.
Please note that our services are not intended to replace emergency medical care. If you are experiencing a medical emergency, please call 911 or your local emergency services immediately.
These services are subject to availability, may vary by service area, and may be changed, suspended, or discontinued at our sole discretion, at any time, without prior notice.
Telemedicine involves the use of electronic communications to enable healthcare providers at different locations to share individual patient medical information for the purpose of improving patient care. This may include the use of interactive audio, video, and/or data communications.
By using the telehealth services provided by Luxe Mobile IV, you acknowledge and consent to the following:
When you use Luxe Mobile IV's services, you agree to the following payment terms:
By making a purchase, you agree to pay all charges at the prices then in effect for your purchase in accordance with the applicable payment terms, and you authorize us to charge your chosen payment provider.
The information and services provided by Luxe Mobile IV are intended to support, not replace, the relationship that exists between a patient/site visitor and their existing physician.
Our website does not constitute the practice of any medical, nursing, or other professional healthcare advice, diagnosis, or treatment. We cannot guarantee that the information provided on our website is accurate, complete, or up-to-date. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other healthcare professional.
To the fullest extent permitted by law, Luxe Mobile IV disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose.
In no event shall Luxe Mobile IV or its employees, agents, or representatives be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use our website or services, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages.
All content and services available on Luxe Mobile IV's website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") are the property of Luxe Mobile IV, Luxe Mobile IV International, our affiliates, partners, or licensors, and are protected by United States and international copyright laws.
The trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are the registered and unregistered marks of Luxe Mobile IV, our affiliates, partners, or licensors, in the United States and other countries, and are protected by United States and international trademark laws.
Except as set forth in the limited license below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
We grant you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the website. You understand and agree that you will not download (other than page caching) or modify the website, or any portion of it, except with express written consent from Luxe Mobile IV.
By accessing or using our website and services, you agree to act responsibly, exercise good judgment, and comply with our policies. You are also required to respect the rights and dignity of others. In particular, you agree not to:
We reserve the right, in our sole discretion, to deny you access to and use of our services, to delete or disable content, and to take any other action that we believe necessary to preserve the integrity and security of our services and information.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions, except to the extent the laws of the state in which healthcare services were rendered to you (including Colorado, Tennessee, or Illinois) are required to apply to those services.
You agree that any legal action or proceeding related to this website (and any services, sales, or related transactions) shall be brought exclusively in the federal or state courts located in Harris County, Texas, unless applicable law requires otherwise. You hereby agree and submit to the exercise of personal jurisdiction of these courts for the purpose of litigating any such action.
Luxe Mobile IV reserves the right, at our sole discretion, to update, change, or replace any part of these terms and policies by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these terms and policies constitutes acceptance of those changes.
We may, but have no obligation to, provide you with other forms of notice such as email notifications or other means prior to the changes becoming effective. However, it is ultimately your responsibility to periodically review this policy for any changes.
If you have any questions or concerns about these terms or our services, please contact us:
Luxe Mobile IVWe endeavor to respond to all inquiries within a reasonable time frame, and we appreciate your patience as we work to address your concerns to the best of our ability.