By using our website and services, you consent to the practices described in this Privacy Policy.
1. Introduction
Luxe Mobile IV (“Luxe,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us, including via SMS/text messaging.
2. Information We Collect
Personal Information: name, phone number, email address, billing/shipping details, and payment information when you book or purchase services.
Health Information: limited information voluntarily provided to help us deliver IV treatments safely.
Device & Usage Information: IP address, browser type, operating system, referral URLs, and on-site activity.
Cookies & Tracking Data: collected through cookies, Meta (Facebook/Instagram) tags, and Google tags (including Google Analytics and Google Ads).
3. How We Use Information
Provide, schedule, and deliver IV therapy services.
Process payments and manage bookings.
Communicate about appointments, purchases, or inquiries.
Send promotional offers, newsletters, and text message updates (if you consent).
Improve website functionality and optimize advertising campaigns.
Comply with applicable laws and prevent fraudulent or unlawful activity.
4. Marketing, Meta & Google Tags
Our website uses Google Analytics, Google Ads tags, and Meta (Facebook/Instagram) tracking tags to measure performance, understand visitor behavior, and deliver relevant advertising.
These tools may collect information such as device type, approximate location, and browsing activity on our site.
You can manage cookie/tracking preferences in your browser or device settings and via platform-specific opt-outs (e.g., Google’s Ad Settings).
No Sale of Personal Data: Luxe Mobile IV does not sell your personal information to third parties.
5. Text Messaging & Marketing Communications
By providing your phone number, you consent to receive SMS/text messages from Luxe, which may include appointment reminders, service updates, and marketing offers.
Message and data rates may apply.
You may opt out of marketing texts at any time by replying STOP, or following the instructions in the message.
Transactional texts (such as appointment confirmations) may still be sent even if you opt out of marketing messages.
6. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in limited circumstances:
Service Providers: trusted partners (e.g., payment processors, IT/support providers) that perform services on our behalf, under confidentiality obligations.
Legal Obligations: to comply with law, subpoena, or governmental requests, or to protect our rights, privacy, safety, or property.
Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy’s protections.
7. Data Security & Retention
We use appropriate technical and organizational measures (e.g., encryption, secure servers, access controls) to protect personal information. We retain information only as long as necessary to fulfill the purposes outlined in this Policy and to meet legal and regulatory obligations.
8. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data; to opt out of marketing emails and texts; and to restrict or object to certain processing activities. To exercise these rights, contact us using the details below.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that information has been provided by a child without parental consent, we will delete it.
10. International Data Transfers
If you access our website outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.