By using our website and services, you consent to the practices described in this Privacy Policy.
1. Introduction
Luxe Mobile IV and Luxe Mobile IV International (“Luxe,” “we,” “our,” or “us”) respects your privacy and is
committed to protecting your
personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our website, use our services, or interact with us, including via SMS/text messaging.
2. Information We Collect
Personal Information: name, phone number, email address, billing/shipping details, and
payment information when you book or purchase services.
Health Information: limited information voluntarily provided to help us deliver IV
treatments safely.
Device & Usage Information: IP address, browser type, operating system, referral URLs,
and on-site activity.
Cookies & Tracking Data: collected through cookies, Meta (Facebook/Instagram) tags, and
Google tags (including Google Analytics and Google Ads).
3. How We Use Information
Provide, schedule, and deliver IV therapy services.
Process payments and manage bookings.
Communicate about appointments, purchases, or inquiries.
Send promotional offers, newsletters, and text message updates (if you consent).
Improve website functionality and optimize advertising campaigns.
Comply with applicable laws and prevent fraudulent or unlawful activity.
4. Marketing, Meta & Google Tags
Our website uses Google Analytics, Google Ads tags, and Meta (Facebook/Instagram) tracking tags to measure
performance, understand visitor behavior, and deliver relevant advertising.
These tools may collect information such as device type, approximate location, and browsing activity on our
site.
You can manage cookie/tracking preferences in your browser or device settings and via platform-specific
opt-outs (e.g., Google’s Ad Settings).
No Sale of Personal Data: Luxe Mobile IV does not sell your personal information
to third parties.
5. Text Messaging & Marketing Communications
By providing your phone number, you consent to receive SMS/text messages from Luxe, which may include
appointment reminders, service updates, and marketing offers.
Message and data rates may apply.
You may opt out of marketing texts at any time by replying STOP, or following the
instructions in the message.
Transactional texts (such as appointment confirmations) may still be sent even if you opt out of marketing
messages.
6. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in
limited circumstances:
Service Providers: trusted partners (e.g., payment processors, IT/support providers) that
perform services on our behalf, under confidentiality obligations.
Legal Obligations: to comply with law, subpoena, or governmental requests, or to protect
our rights, privacy, safety, or property.
Business Transfers: in connection with a merger, acquisition, financing, or sale of assets,
subject to this Policy’s protections.
Marketing and Advertising Services: with third party tools to promote and advertise our
services (offer by Luxe) to you. We do not konwing diseeminate your information to other companies for them to
market other services other than our own.
7. Data Security & Retention
We use appropriate technical and organizational measures (e.g., encryption, secure servers, access controls) to
protect personal information. We retain information only as long as necessary to fulfill the purposes outlined
in this Policy and to meet legal and regulatory obligations.
8. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data; to opt out of
marketing emails and texts; and to restrict or object to certain processing activities. To exercise these
rights, contact us using the details below.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from
children. If we learn that information has been provided by a child without parental consent, we will delete it.
10. International Data Transfers
If you access our website outside the United States, your information may be transferred to and processed in
the U.S., where data protection laws may differ from those in your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective
date.